SAMPLE ARTICLE: Locked out of your computer

If you’re locked out of your computer, don’t panic. Also, before you reach out to IT, see if you can fix it yourself.

First, check your username and password. Make sure you’re entering your username and password correctly. Remember, passwords are case-sensitive.

If that doesn’t work, try resetting your password. Hit the Forgot Password link on the login screen and follow the prompts.

Still locked out, then contact the IT team. Report the issue to our IT team. You can send an email to [e-mail] or post a message in @it-support-channel on Microsoft Teams.

The IT team is always here to help with any technical issues that can’t be solved on your own.